We accept exchanges/returns of orders within 14 days of the date the tracking number shows delivered.
Exchange/Returns must get prior authorization. Please email [email protected] with order number and your concern, i.e, too big, too small, desire a different fit.
Products must be returned unworn, unwashed, non smelly, with no signs of try on (body secretions, deodorant or lotion stains) NO Signs PET HAIR, lint or dust, in their original condition, with all tags ATTACHED. Returns cannot be combined with multiple orders.
All clearance items are FINAL sale items, no refunds, Store Credit ONLY.
All Seamless Shapers, (SKIN, Bond, High Waist & Full Torso Thong & Brief Panties, Brown Sugar & Leggings) are Exchange or Store Credit Applicable Only. These items are NOT available for a refund. Please follow the size chart to be sure your purchasing the correct size BEFORE placing your order, as these items are straightforward when it comes to the proper fit. Be sure to watch Chrissy’s How To Video’s located at the bottom of each listing. You can also veiw our complete collection of videos on YouTube.
We require that you wear underwear when first trying-on your purchase.
We reserve the right to refuse exchanges/returns that show signs of wear, altered shape or form, try on or do not meet the above criteria.
Products marked Final Sale cannot be returned.
Outbound shipping fees from the original order are not refundable.
Once your exchange/return is accepted, refunds will be processed and applied to the original method of payment. Exchanges will go out within 2-5 business days of us receiving the order.
Note that refunds can take up to 7-14 business days to appear on your bank account due to varying processing times of financial organizations.
All returns and exchanges are subject to a restocking and or cleaning fee if garment is returned in an unsellable condition.